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Steelseries headset audio cutting out11/21/2023 ![]() ![]() Keep in mind that SteelSeries does not recommend using an external USB hub. Do the same step if you’re using a USB-A port. If you’re on a computer, try using another USB-C port to check if the previous port is defective. If your SteelSeries Arctis 7 continues to disconnect on you, the next good thing that you can do is to check whether or not there’s a problem with the USB port you’re using. After getting the confirmation that all devices are now connected, click the START PAIRING button at the lower right corner.Īfter you’ve repaired the devices, there’s no need to re-pair them again in the future as your headset will remember the wireless transmitter.If SteelSeries Engine is informing you that a device is not connected, please try unplugging and replugging the device, try plugging the device into a different USB port, or try a different USB charging cable. Once the new window appears, you can start the pairing process.If the software is not detecting the headset, hover your mouse on the top right corner of your device and click on the orange gear icon and click Pair Device. Check the pairing status of both devices in the SteelSeries Engine software.Connect the wireless transmitter to a good working USB port in your PC.If you think that you need to manually pair the headset with the wireless transmitter, here’s what you need to do: The only time that you should consider re-pairing the two is when you have a new wireless transmitter (as a replacement for the original), or when the old headset was repaired. You’re not required to re-pair the two devices anymore. The wireless transmitter that comes with the box is already paired to the headset by default. Fix #1: Re-pair the headset and wireless transmitter. If your SteelSeries Arctis 7 randomly or persistently disconnects on you, the following solutions should help in fixing the issue. Most cases of casual disconnection issues with the Arctis 7 are caused by external factors such as a defective port, wireless interference, or even your Windows OS settings. If you think that the hardware is at fault though, you should consider getting the headset replaced, especially if it’s still within the warranty period. As far as the hardware is concerned, the SteelSeries Arctis 7 is almost always reliable and can work for years without any issues. How to fix SteelSeries Arctis 7 keeps disconnecting issue?ĭisconnection issues with Steelseries Arctis headsets are generally uncommon so if you have a persistent issue, you’ll need to perform a number of troubleshooting steps to identify where the problem is coming from. If your SteelSeries Arctis 7 keeps disconnecting on you and you have no idea what to do, this guide should help. One of the issues that users of wireless headsets may encounter is random or constant disconnection.
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